Automated Refrigerated Food Lockers

Automated Refrigerated Food Lockers provide more convenient food for anyone in need. Food insecure community members living in Beverly, Manchester, Hamilton, Wenham and Essex are able to pick up food they’ve ordered online through Beverly Bootstraps’ SmartChoice system with 24-hour access to the lockers.

Place an Order to Pickup at our Refrigerated Food Lockers

If you have trouble registering or placing an order, please email foodlockers@beverlybootstraps.org or call us at 978-927-1561.

Once you place your order:

Look for a confirmation email or text message that your order has been fulfilled.
Once your order has been placed in a locker, you will have 24 hours to pick up your food.
Once at the lockers, click “Start” on the kiosk screen and enter your 6-digit confirmation code, or scan your order’s QR code.
Lockers containing your order will unlock (Your order’s locker location will also be highlighted on the kiosk screen).
Retrieve your order and ensure that the locker door has been securely shut.
Touch “Finish pickup” on the kiosk screen.

View All FAQs

For Current Users

I have used the Food Lockers before, or I have already received my Shopper ID and Pin #.

Place An Order

For New Users

I have never used the Food Lockers before and would like to register.

Please allow 24-48 hours for us to process your account before you’re able to access SmartChoice.

Frequently Asked Questions about the Automated Refrigerated Food Locker Program

Can I visit the Food Pantry and use the Food Lockers in the same week?

No, we encourage everyone to use our Food Pantry for a more personalized choice to suit your household’s needs better. If you have a week where you cannot access the Food Pantry, you’re encouraged to use the food lockers.

How often can I place a Food Locker order?

Clients may place an order once every week.

Who can use the Food Lockers?

Current residents living in our service areas, which include: Beverly, Manchester, Hamilton, Wenham, and Essex) may use our food lockers.

If you live outside of our service area, please call 978-927-1561, and we will help you find food resources near you.

Where are the Food Lockers located?

The food lockers are located in two locations in downtown Beverly, 10 Dane Street (behind Anchor Bay Church), and outside Beverly Bootstraps main entrance at 35 Park Street.

Do I need to register as a new client?

If you are not currently registered to receive food through our Food Assistance program at Beverly Bootstraps, you must fill out an online “New Client” form. Click here to fill our the form. The form will ask basic questions about you and your household. We aim to process “New Client” profiles within 2 business days.

Current Food Assistance clients (who have not used lockers before) need to fill out the Food Locker registration form to get their Shopper ID and PIN number.

If you have used the food lockers before, you have an established profile and can place an order by logging in with your Shopper ID and PIN.

How will I know if my "new client" profile has been created?

You will get an email with your Shopper ID and Pin once your profile has been created. You will then have access to our SmartChoice ordering system.

What is my Shopper ID and PIN?

Please email foodlockers@beverlybootstraps.org for your Shopper ID and PIN. You will receive an email response with your information.

How many lockers may I use?

Lockers orders are limited to one (1) locker at a time which fits on average 3-4 standard bags of groceries.

If I place an order, when can I pick it up?

You will be prompted to select 2 pm as your pickup time when placing your order. Your order will be placed in the locker by 2 pm, and you will have 24 hours to pick it up.